Flexibility: The Undervalued EQ Skill

The man was at our home to service our HVAC system. He was a nice guy who did a couple of extras he didn’t need to do. While working on our system, he made an offhand comment about gun control that runs diametrically against my own view. I made a soft response, stifling what my reptile brain really wanted to say. Later, as he was leaving, I realized that I had an opportunity. I asked, “Can I ask you a question about gun control? I think differently than you do about it, but I promise that I’m not going to argue with you. I just want to understand.” He responded with a real smile: “Yes, he said. “We can have a civilized conversation, just as people should be able to do.” And we did. He didn’t win me over by any means. And I kept my promise not to argue…