These days, it seems we are often called upon to deal with people whose beliefs may be in strong opposition to ours. A colleague working within a large university-based medical center asked me for a blog piece dealing with this challenge. Like every medical center in the world today, hers is struggling with COVID. Not only because of the overwhelming number of cases their center has to deal with, but also because so many colleagues and patients have differing ideas about COVID, based on different sources of information deemed acceptable to their way of thinking. Pretty much everybody thinks their way of thinking is right, and other people’s views are ridiculous. What to do? Step One – Acceptance of the person, and of our shared human frailty: Approximately 100% of human beings have some beliefs that turn out to be accurate, and other beliefs? Not so much. Humility is a…

A woman with a chef hat and apron, looking very stressed. A metal pie pan is at the bottom left.

All organizations have one or more constrained, or more accurately, constraining resources, resources that limit what can be accomplished. To illustrate, imagine that in a moment of poor impulse control, you agree to bake fourteen cherry pies for a company event. You have lots of cherries, lots of flour, mixing bowls, spoons, an oven that holds seven pies, and one, only ONE, pie pan. That pan is your constrained resource. We often think of constrained resources as tangible. For example, the auto industry is currently in a jam. It can’t get enough computer chips to make cars. Show rooms are nearly empty. Want a car? Expect to wait several months. As Rudyard Kipling said, “For want of a nail the shoe was lost. For want of a shoe the horse was lost . . .” But some resources that organizations need are intangible. You can’t see them, but they can…