Does coaching ultimately increase profits for the organization? Research on that question is tricky. There are many, many factors that determine whether a company makes a profit. Some are under the company’s control, and others are not. That said, research cited in Primal Leadership: Realizing the Power of Emotional Intelligence (Daniel Goleman, Richard Boyatzis, and Annie McKee) presents some compelling information that suggests that coaching can have a major impact on profit. The authors reported that an organization’s emotional climate determines 20 to 30% of its profitability, i.e., companies with emotionally unpleasant climates make less money than companies with emotionally positive climates. That’s huge, given that many factors which influence profitability are outside of a company’s control. Such factors include macro-economic conditions, the actions of competitors, supply chain issues, pandemics, and so forth. But company leaders can directly impact their organization’s climate. In fact, Goleman et al found that leadership…

Here’s a fictional but realistic story that illustrates what coaching for EQ can look like. Jim knew marketing like nobody’s business. Not only did he have a natural flair, he worked hard to master his craft. Promotions followed achievements like night follows day. But the promotion that nearly did him in was the one that gave him a staff to supervise. His company made a classic mistake, i.e., believing that because Jim was technically skilled, he must be competent to supervise others in his area. Sadly for Jim, the skills required to create killer marketing programs are not the skills required to elicit creativity, cooperation, and dedication from others. Jim had never held a leadership position. With no training to guide him, he did what came naturally. For him that was to use a pacesetter style, an unfortunate choice. Pacesetters demand that everyone perform at the leader’s level. Failure to…

A young blond child leaning on their crossed arms on a table, staring at a marshmallow.

The impact of EQ skills starts young. This edition of the EQ Leader Coaching Blog reports a scientific study that is unusual in that it is heartwarming as well as powerful. This is a study that I always make sure to tell my EQ workshop and webinar audiences.  Look at this picture of a cute little kid, smiling and looking longingly at a marshmallow.  In this study, a scientist brings a four-year-old into a room, barren except for a small table and two chairs. They chat for a bit. Then the scientist says, “I have to leave for a few minutes. Here’s a marshmallow. You can eat it while I’m gone. But if you wait to eat it until I return, I’ll give you a second marshmallow.” The scientist then leaves. Some children gobble that marshmallow up as the door is closing. Others wait. They work at distracting themselves from…

A coaching client asked me one of those “right way” questions the other day. (I get them often.) In this case, he wanted to know the right way to lead his team. He worried that he would do it “wrong” and mess things up. Experienced coaches know that there are many right ways to lead a team. There are many right ways to do most of the complex tasks that are given to high performers. They don’t give jobs with simple answers to senior people.   Of course, as we talked, my client recognized that there were many good ways he could approach his leadership task. Factors we considered in deciding which ways might work best included his personality, the personalities of his direct reports, the mission of his team, the culture of his organization, and the interests of the various stakeholders, among others. He developed a well-reasoned approach, which included…

If you have purchased the EQ Leader Program 2.0 and are interested in consulting with Dana about your particular situation, you can contact him by email, at dana.ackley@eqleader.net, or by phone, at (540) 774-1927, to set up a time. After your consultation has been completed to your satisfaction, payment can be made by clicking the…